Cloud Contact Center Engineer

Description:

Position Summary:

Are you a driven individual looking for the opportunity to make an immediate impact? Are you a strong collaborator looking to work with talented individuals from across the organization to help achieve cross-functional goals? Are you a problem solver who is excited by new challenges and the ability to drive new solutions to address the needs of the business? If you answered yes to these questions, then we are looking for you!

One of our clients is looking for a Contact Center Development Engineer to solve problems, pioneer new enhancements, and drive solutions to help attain organizational goals across our contact centers through our Contact Center Telephony system(s), Ring Central and Nice CXone. In this role, you will partner with the contact centers across the organization to identify opportunities & propose new ways of achieving success through technology enhancements.

Skills:

pbx, contact center, Nice, Five9, Amazon Connect, cisco voip, telecom, cloud, voice pbx, avaya, Ring Central, sip trunking

Top Skills Details:

pbx,contact center,Nice,Five9,Amazon Connect

Additional Skills & Qualifications:

Responsibilities include but are not limited to:

• Develop, implement, and support Contact Center applications in RingCentral and/or NICE CXone Contact Center Platforms

• Makes recommendations and design IVR applications that create a positive customer experience

Qualifications:

• 5+ years’ experience with Contact Center Telephony systems

• Experience with RingCentral/CXone and Script Studio

• Experience developing Interactive Voice Response Systems (IVRs)

• Ability to work independently, effectively manage time, prioritize tasks, and work within deadlines with minimal supervision

• Strategic thinking in developing a consistent user experience for our external customers

• Proven ability to work in a team/collaborative environment to achieve overall team objectives

• Creative problem solving and a results-oriented mindset

Preferred Qualifications

• Experience with CYARA IVR Testing tool

• Familiarity using a version control system (preferably Git and GitHub)

• 2+ years’ experience working in an Agile environment

• General knowledge of Salesforce

• Experience working in the insurance or financial services industries

Experience Level:

Intermediate Level

About Us

Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.